Thank you for choosing NaGGraPrinters.co.uk as your source for DTF printers, DTF inks, DTF films, and DTF parts. We want to ensure that your shopping experience with us is convenient and satisfactory. Please read the following information about our shipping and returns policy.
Shipping:
1. Shipping Destinations:
a. We offer shipping to addresses within the United Kingdom and Europe.
b. For destinations outside these regions, please contact us before placing an order to inquire about availability and shipping options.
2. Processing Time:
a. We strive to process and ship orders as quickly as possible.
b. Orders are typically processed within 1-2 business days.
c. During busy periods or unforeseen circumstances, processing times may be slightly longer. We appreciate your patience.
3. Shipping Methods:
a. We use reputable shipping carriers to ensure reliable and secure delivery of your purchases.
b. The available shipping methods and carriers may vary depending on your location.
c. We provide estimated delivery times for each shipping method during the checkout process.
4. Shipping Charges:
a. Shipping charges are calculated based on the weight, dimensions, and destination of your order.
b. The shipping cost will be displayed during the checkout process, allowing you to review it before finalizing your purchase.
5. Tracking:
a. Once your order has been shipped, we will provide you with a tracking number.
b. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.
Returns and Exchanges:
1. Return Eligibility:
a. We accept returns and exchanges for products that are defective or damaged upon arrival.
b. To be eligible for a return or exchange, please contact us within 14 days of receiving your order to initiate the process.
2. Return Process:
a. Please contact our customer support team to request a return or exchange.
b. Provide detailed information about the issue, including supporting evidence such as photographs if applicable.
c. Once your return request is approved, we will provide you with instructions on how to return the item(s).
3. Return Conditions:
a. Returned items must be in their original packaging, unused, and in the same condition as when you received them.
b. Any included accessories, manuals, or promotional items must also be returned.
c. Please ensure that the returned items are well-packaged to prevent damage during transit.
4. Return Shipping:
a. Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error.
b. We recommend using a trackable shipping service and obtaining proof of postage for your returned items.
5. Refunds and Exchanges:
a. Once we receive and inspect the returned items, we will notify you about the status of your refund or exchange.
b. Refunds will be processed using the original payment method.
c. Exchanges will be processed promptly, and replacement items will be shipped to you as soon as possible.
Please note that certain items, such as opened or used consumables, may not be eligible for return or exchange due to hygiene or compatibility reasons. Refer to the specific product pages for any additional return restrictions.
If you have any questions or need further assistance regarding shipping or returns, please do not hesitate to contact our customer support team. We are here to help and ensure your satisfaction with our products and services.
